Why Revive

Revive Software Systems has a well-defined and matured application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively distributed between organizations depending on the criticality of the requests.

Each of these activities can be governed and monitored by SLA framework.

  • Request Management

  • Management of incidents

  • Processing of requests

  • Work around

  • Resolution

  • Root cause analysis